"THE RIGHT WAY TO COMPLAIN TO MAXIMISE YOUR CLAIM FOR COMPENSATION"
"Always Take The Tour Operators Brochure Away With You"
If you have ANY dissatisfaction at all, complain at ONCE to the Tour Operators Representative and
if necessary the Supplier{s} of the Service{s} you are complaining about.
Keep a note of ALL times, dates and nature of complaints when you contact the Representative.
Tell the Representative that you are not satisfied and if the situation is that bad that you
want to be moved or flown home. REMEMBER that even if you are offered alternative
accommodation {see Note 4 below} and you accept, this DOES NOT stop you from seeking
compensation. Write a short letter and KEEP A COPY stating that you will accept the offer but
that you reserve all rights upon your return home to take action against them for Breach of
Contract and or Misrepresentation.
NEVER sign anything in resort that may affect your claim upon returning home.
Should alternative accommodation be offered, do not refuse the offer without first viewing
the property to determine its suitability with regards to cleanliness, facilities, star
rating, location etc. To do so could effect any claim you wish to make for compensation.
This could be viewed by the court that an attempt by the Tour Operator to rectify the
problems had been refused thus reducing the attempt by yourself to mitigate [lessen] your loss.
If you do refuse the offer for any reason, take photos or video footage and check the
brochure for the accommodations description to substantiate your reasons for refusing.
Ask to see the Resort or Area Manager to attempt to mitigate your loss.
Take photographs and video footage with dialogue where possible of all the reasons for your
complaints. Video your room number upon entering if you room is a cause for complaint.
Exchange name, address and telephone details with other dissatisfied holiday makers.
Keep any information or literature handed to you by the Tour Operator in resort.
Check the accuracy of the Tour Operators brochure. Make notes of anything not available
and ask why they are not.
Towards the end of your holiday ask the Representative for a CUSTOMER RELATIONS REPORT FORM.
Give details of your complaints and get the Representative to sign and date it.
MAKE SURE YOU RECEIVE A COPY.
NEVER under any circumstances complete the Customer Questionnaire that is handed to you.
IT COULD BE USED AGAINST YOU IN COURT.
NEVER accept the excuse that it is the hotels, suppliers or somebody elses fault if the
amenities or services are not available. They are the Tour Operators agents and therefore
the Tour Operator is responsible for their actions.
Even If You Decide Against Using Our Company To Pursue Your Compensation Claim, Make Sure
That You Complain To The Tour Operator Within The Period Stated In Their Booking Conditons.
Contact Us Upon Your Return Home. One Call And We Will Do The Rest.
Contact Us By Phoning "HOLIDAY COMPENSATION SERVICES" On O121 351 2O72 Or email Us @
